Administrator / Treatment Co-ordinator

Our administrators play a crucial role in providing our customers with outstanding service. They are our first contact with new patients and provide a great first impression.

In this position you will ensure our valued patients are completely taken care of with tasks such as billing, insurance submissions, appointment bookings and other administrative duties.

Building a rapport with our patients is crucial to being able to openly discuss and choose treatment options and plans that are suited to each individual patient.

Responsibilities

• Answering the phones, ensuring patients feel welcomed and well cared for.
• Directing calls and taking complete messages.
• Ensuring schedules are full.
• Following up with patients.
• Tracking new patients.
• Providing communication between patients and dentists.
• Explaining office policies.
• Preparing financial agreements in accordance with office policies.
• Educating patients about practice policies.
• Helping patients understand their dental treatment plans.
• Managing patient correspondence.
• Maintaining practice goals.
• Following up on outstanding treatment.
• Performing other duties as assigned.